What attracts Customers to your Store?

 Recently at one of the shop at Poonthi Road, I asked for cellaphane tape. In one short reply, the lady at the counter said it's kept upstairs. It was sure from her reply, that she wasn't interested to get me the tape nor she asked any further questions about it. I did'nt buy the tape.

So, the question is, how trained, motivated and happy are the counter and sales staff in your shop?

Are they doing what's just necessary for the less pay or minimal standard pay that's offered to them? How can you spread joy and alacrity to your staff? How to get them to work extra for the pay or make them feel a part of the establishment? 

In most shops, I feel the person behind the counter replies to queries, or fetches the items asked for. There's no further interaction with the customer on a human level or in any other way to improve the customer service. This kind of attitude is more prevalent in shops at Trivandrum. 

I was in Malappuram for a short while, I could see how the owner or the sales persons behave proactively to get a sale. In one shop,  I enquired about an item and at the same time another customer walks in. The man immediately makes eye contact with the other person and asks a quick question. This way, the new customer is not left out. He'll wait for some-more time while the first customer is given the service. 

How many times have you found yourself ignored as you enter a shop? The sales person is too busy or appears busy to look at you or just ask a question or asks you to wait a minute. The fact of asking one question is enough to engage and make the customer feel wanted.